Welcome to Gramo AI ("Gramo AI," "we," "us," or "our"). At Gramo AI (accessible at https://gramo.ai), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, applications, and services (collectively, the "Services"). Your use of Gramo AI is also governed by our Terms & Conditions, which incorporates this Privacy Policy.
1. Information We Collect
User-Provided Information
When you sign up or use Gramo AI, we may collect:
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Bio, profile picture, and other information you choose to add to your profile
- Content & Media: Posts, comments, messages, voice notes, screenshots, and any content you create, upload, or share through our service
- Payment Information: Billing details and payment information (if applicable)
- Communication Data: Records of your communications with us, including support requests
Automatically Collected Data
We automatically collect certain information about your use of our services:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, scrolls, and other interaction data
- Analytics: Performance metrics and error reports to improve our service
- Cookies: Information stored through cookies and similar tracking technologies
Third-Party Integrations
Information from integrated tools (e.g., Slack, Google Calendar) you authorize us to access.
2. How We Use Your Information
We use your information to:
- Provide Services: Create and maintain your account, process your content, and deliver our AI writing assistance features
- Personalize Experience: Reflect your unique writing style and provide personalized content recommendations
- Account Support: Handle billing, troubleshooting, and provide customer support
- Communication: Send you important updates, promotions, administrative messages, and respond to your inquiries
- Analytics & Development: Analyze trends and usage patterns for product development and improvement
- Security: Detect and prevent fraud, abuse, security incidents, and illegal activity
- Legal Compliance: Comply with applicable laws, regulations, legal processes, and enforce our legal rights
3. Cookies & Tracking Technologies
We use cookies and related technologies to:
- Enable critical site functionality
- Remember your settings and preferences
- Analyze user behavior for continuous improvement
- Support marketing and personalized experiences
You can manage or disable cookies via your browser settings, though this may affect functionality.
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers under strict agreements, including:
- Cloud hosting and storage providers
- Analytics and performance monitoring services
- Customer support and communication tools
- Payment processors
Other Sharing Scenarios
- With Your Consent: When you explicitly consent, such as when you choose to make your content public
- Legal & Security Reasons: To comply with laws, respond to legal procedures, or protect our rights, users, or property
- Business Transfers: In the event of mergers, acquisitions, or asset sales
- Aggregated Data: Anonymized data for research or marketing purposes
5. Data Security & Retention
Security Practices
We employ industry-standard safeguards to protect your personal data, including:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can access your data
- Security Monitoring: Continuous monitoring for security threats and vulnerabilities
- Regular Updates: Regular security updates and patches to our systems
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention & Storage
We retain your personal data for as long as necessary to provide the Services, comply with legal requirements, and support reasonable business objectives. Data may be stored in secure, encrypted environments and may be transferred across jurisdictions as needed.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion or erasure of your personal data (subject to certain exceptions)
- Portability: Request transfer of your data to another service provider in a structured format
- Objection: Object to certain processing of your personal data or limit its use
- Consent Withdrawal: Withdraw consent where applicable
To exercise these rights, please contact us at team@gramo.ai.
7. Children's Privacy
Gramo AI is not intended for use by children under 13. We do not knowingly collect personal data from minors under this age. If we become aware of such collection, we will promptly delete the information.
8. Policy Updates
We may update this Privacy Policy from time to time. Any material changes will be clearly communicated via our platform or email before taking effect. Continued use of the Services after updates means you accept the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: team@gramo.ai